ORVIO APPS

PixelLean Privacy Policy

Last updated: October 23, 2026

This policy explains how Orvio Apps processes information when merchants install and use PixelLean Image Optimizer.

Information we process

• Store identifiers, including the Shopify store domain, and app installation details.
• Authentication and session information, including API access tokens and, when provided by Shopify, merchant or staff user identifiers, names and email addresses.
• Product and image information needed for optimization, including media identifiers, image files, filenames, dimensions, file sizes and processing results.
• Original image backups, stored in our app database to support restoration.
• Optimization settings, queued jobs, error messages, usage records, subscription plan information and billing cycle dates.
• Information you provide when contacting support. Hosting systems may also process technical request and error logs.

PixelLean is designed to optimize merchant product images. It does not request customer profiles or order records for this function. Images and support messages may themselves contain personal information supplied by merchants.

How we use information

We use this information to authenticate store access, optimize and replace images, restore originals, process background jobs, show results, verify subscription allowances, troubleshoot errors and provide support.

Service providers and sharing

PixelLean uses Shopify for store access, image delivery and app billing, Hostinger for application hosting, and Neon for database storage. These providers process information needed to operate their services. Information may be processed outside your country, depending on the providers' infrastructure.

Subscription payments are handled by Shopify. PixelLean does not collect payment card details. Support correspondence is processed through our email provider.

Retention and deletion

While the app is installed, we retain operational records and original image backups to provide optimization and restoration.

When an authenticated uninstall notification is received, the app disables further queued processing and deletes saved Shopify sessions. Other app records remain until Shopify sends its store data deletion request or a verified deletion request is handled.

When Shopify's store data deletion webhook is processed, the app deletes the store's database records, including image backups, jobs, usage records and sessions. Infrastructure backups and logs may remain according to provider retention settings; this is not a promise of immediate deletion from every backup.

Deleting app records does not automatically restore or remove images already stored in Shopify. Restore images through PixelLean before uninstalling if you want to return to the originals.

Your choices and requests

You can change optimization settings, disable automation and uninstall the app. Contact us to request access, correction or deletion of information associated with your store. We may need to verify your authority to act for that store.

Security

Authentication credentials are used to access authorized Shopify resources. No transmission or storage system can be guaranteed completely secure. Do not send passwords, API tokens or payment details in support messages.

Policy updates

We may update this policy as the service changes. The latest version and update date will appear on this page.

Contact

Orvio Apps
Email: orvioapps@gmail.com
Include your store domain and describe your request.